NEWS , NOTICE , お知らせ
Hotel Nikko Alivila has temporary closure.
In response to the Japanese government’s requests for self-restraint and distancing to prevent the spread of Coronavirus (COVID-19), we have made a difficult decision to temporarily close Hotel Nikko Alivila. We apologize for any inconvenience this may cause you, but the safety and health of our valued guests and employees are our utmost importance. We sincerely appreciate your kind understanding and cooperation.
Period of Closure:
April 29, 2020 (Wed) – May 31, 2020 (Sun)
* The latest information on the reopening date will be announced on this website.
Regarding Current Reservations:
Regarding individual reservations (including reservations with restrictions such as non-changeable) for accommodation until May 31, 2020 (Sun), all terms and conditions will not apply, and we will accept changes and/or cancellations without fees or penalties.
1. Reservations made through the hotel official website or by telephone: should you be unable to contact us, the cancellation will be made on your behalf and you will not need to contact us.
2. Reservations made through a travel agency: we have already informed travel agencies about the hotel closure. For cancellations, please contact your travel agent directly. We apologize for this inconvenience but thank you for your cooperation.
3. Reservations made through online travel agencies (Rakuten Travel, Jalan, Expedia, etc.): we have already informed travel agencies about the hotel closure, but please complete your cancellation using the website you originally booked through. We apologize for this inconvenience but thank you for your cooperation.
Please contact the restaurant reservation representative. Should you be unable to contact us, the cancellation will be made on your behalf and you will not need to contact us.
Wedding and Banquet Information:
During the temporary closure, the hotel will directly contact the wedding and/or banquet representative individually.
098-982-9111 (Reception hours 10:00 - 17:00)